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The role:To facilitate retention of customers using our services in and to ensure that all complaints are dealt with appropriately. To act as a point of contact via phone, post and email for customers. Assuring a positive customer experience and encouraging repeat use of our services. To manage and resolve complex customer issues and complaints. To ensure timely delivery and accuracy of refund information.Daily update of files and logs that facilitate reporting and refund processing. Win back customers who have grievances or who are disgruntled....

We are seeking an experienced Management Accountant to support our European finance operations. Key Duties: Coordination and review of the monthly management accounts including PL, Balance Sheet and Cashflow. Liaise with Global Reporting team to ensure accounts are prepared in US GAAP. Ensure CEO and department heads are provided with monthly reports to enable them to monitor performance against budget for all businesses. Head up accounting function for Italy kgbdeals product line, ensuring that deals are accounted for accurately, providing support...