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Must have ITIL Foundation Certificate v2 or 3. Working knowledge of a range of diagnostic utilities and call logging applications. Demonstrated progressive experience in the management of technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Working experience of generating management. KPI performance reports. Working knowledge and hands on experience of Hornbill Support. Working experience in a Call Centre support environment. Duties are to oversee the entire IT Helpdesk...

This post is key in achieving one of L&Q corporate objectives to Increase Resident Satisfaction. Managing the day to day duties of the Customer Relations Team you will have experience of leading and motivating a team in a front line Customer Service Role, as well as knowledge of developing new policies and procedures.Working with the Customer Relations M anager, you will have the opportunity to shape our service and the standards of our homes. You will also need to be computer literate, capable of interrogating and analysing data and be able to...