Medical Receptionist Resume Examples: 5 Best Samples & Why They Work

Applying to work at a hospital or doctor’s office as a medical secretary is ideal for people who pay attention to details and want to help others. A thorough medical receptionist resume will showcase your soft skills like patience and communication, balanced with your work history and education.

When you follow the right format and include concrete details on your medical receptionist resume, you’ll stand out from the other applicants. The hiring manager will flag your file and call you in for an interview, leading to a fulfilling job in the medical industry.

Download Medical Receptionist Resume Template

Medical Receptionist Job Description

A medical receptionist is typically the foremost employee whom a sick person, his family, or vendors meet and interact with at the beginning.

Attending to telephone calls of clients, physicians, and pathology and answering them, providing prior appointments to patients, registering their details in a computer system, and maintaining files and documents are some of the important duties of medical receptionists.

In smaller establishments, like in the clinics of dentists, a medical receptionist may be require to call service engineers to fix problems or place orders of medical tools and devices as per instruction of the dental assistant.

In big medical settings, welcoming customers, vendors, and medical representatives and guiding them to arrive at the right destination, sorting incoming mails, sending them to respective departments, doctors, and pharmacy, and handling outgoing mail are all duties included the job profile of a medical receptionist.

Some Tips on Writing the Medical Receptionist Resume

• Needless to say, the appearance and behavior of a medical receptionist should be pleasing and appealing to its clients. Being the indoor representative of a health care unit, compose an impressing career objective explaining as to how you are going to provide the best client service at the front office.
• Enter your general skills that you possess to become successful in a receptionist job. In addition, include your knowledge in computers and handling of fax or Xerox machines, etc.
• Explain the type of medical settings where you have worked and gathered experience to perform as a medical receptionist.
• Your educational and professional background should be listed at the end of your resume.

Medical Receptionist Resume Examples

There are many unique medical receptionist positions in the field. Learn how to structure your resume when you’re applying for entry-level, lead, clinic, or hospital jobs. Depending on your position in the job search, you might want to focus on certain areas. Recent graduates should show off their education and present themselves as a go-getter eager to learn.

Someone changing careers from a seemingly-unrelated field should focus on their skills throughout other jobs. Organization, customer service, and flexibility are quality features in a medical receptionist, so your job history can exemplify these traits.

If you have years of medical receptionist experience, you can use your objective to show that you’re looking for a change. Your work history will highlight your skills and competency in the role and help you stand out to the hiring manager.

While the general medical receptionist skills are the same, you’ll want to showcase different competencies based on the job location. Working in a private clinic might require you to take on more tasks than if you’re one of several people in the role. A hospital environment might mean you need to show that you remain calm in times of stress to prove you can handle the workload.

General Medical Receptionist Resume Example

Joshua S. Spearman
XX Rogers Street, Cincinnati, OH 45214
(000) 016-0000, [email protected]

Objective
With my customer friendly attitude, skills, and experience, I would like to provide comprehensive, frontline support to clients of my organization.

Skills

• Possess an impressing telephonic voice.
• Pleasing personality with great communication skills.
• Knowledge in bills and coding.
• Excellent public relation expertise.
• Computer knowledge in database and spreadsheet maintenance.
• Accustomed to taking care of multiple clients as well as a telephone at the same time without becoming impatient.
• Well organized, thorough, and caring.

Professional Experience

Medical Receptionist
PRC Health Care Centre, Houston, TX
2012 – Present

• Welcoming customers, attending telephone calls, and answering customer inquiries; scheduling appointments.
• Updating computer databases, handling fax, incoming and outgoing messages, checking incoming mail and arranging and marking them separately to ensure receipt by right departments and doctors.
• File maintenance and other administrative jobs, preparing bills based on billing and coding systems.

Receptionist
Dr. Michael’s Dental Care Unit, Austin, TX
2010 – 2012

• Attended customer calls, informed about doctor’s visiting hours and provided appointments; logged the time schedule in register.
• Greeted customers at the reception counter, answered their queries; checked prescriptions and cleared their confusions about intake of medications; also suggested to them procedures of maintaining dental hygiene.
• Maintained files and incoming/outgoing mails; worked together with the dental assistant to ensure that medical devices were in order; as per requirement, called upon service technicians for repairing of the tools or making supplies.

Education

Diploma in Medical Billing and Coding
University of Georgia, Georgia (2010)

Associate’s Degree in Medical Receptionist & Transcriptionist
Phil Community College, Philadelphia (2008)

High School Diploma
RXD High School, Philadelphia (2006)

Entry-Level Medical Receptionist Resume Example

An entry-level medical receptionist position is ideal for people just starting in the field. Whether you’re a recent college graduate or someone changing careers, this example resume will show you how to highlight your skills and experiences in the medical industry.

Think about your strongest area and focus on that throughout your resume. For example, if you earned a high GPA or an academic distinction in your studies, that could show the hiring manager that you’re a dedicated worker. Even retail job experience utilizes skills that are helpful as a medical receptionist, so present things in a way that makes you look the most qualified.

Objective

New graduate seeking medical receptionist position to utilize office administration experience. Familiar with HIPAA compliance, insurance billing, and medical terminology.

Work Experience 1: Medical Receptionist at Doctors Unlimited

• Served walk-in customers and scheduled more than 15 appointments daily
• Organized and maintained over 200 patient records according to HIPAA guidelines
• Transferred all patient paper documents into an online portal
• Billed Blue Cross Blue Shield and Cigna insurance

Work Experience 2: Administrative Assistant at Law Offices

• Digitized thousands of documents to adopt a paperless office
• Communicated with over 20 clients daily to book calls and appointments
• Maintained professional calendars for two law partners
• Scheduled nightly office cleaning and quarterly maintenance

Skills

• Customer service
• Insurance billing
• Microsoft Office Suite
• Office administration
• Scheduling

Education

• Medical Billing Diploma from Career College, 2022
• Diploma from High School with a 3.9 GPA, 2020

Licenses & Accreditations

• Certified Medical Administrative Assistant from the National Healthcareer Association

Why This Resume Works

This resume works because the applicant is just getting started in the field. They have some job experience in the medical field, but even their previous job at the law offices relates to a medical receptionist position. The way the applicant framed their skills and duties shows how they prioritize organization, patient communication, and efficiency at work.

The high school diploma shows the hiring manager that this applicant is fresh in the industry. If you have higher education, you usually don’t need to mention your high school diploma. The fact that a college accepts you shows that you have the necessary skills. But here, the outstanding GPA made it worth mentioning as a separate item.

In addition to the impressive GPA, the medical billing diploma and professional certification show the hiring manager that the applicant is serious about the medical field. These qualifications all prove that the applicant is willing to work, and since they don’t have much job history, they might be easier to train than someone set in their way.

Lead Medical Receptionist Resume Example

Once you have several years of medical receptionist experience under your belt, you might seek a more senior position. Applying to jobs as a lead medical receptionist will require some leadership skills in addition to your job history.

If you have experience as a shift supervisor, team leader, or mentoring new hires, you should mention it on your lead medical receptionist resume. You can also highlight communication skills that relate to internal communication as well as patient care. Present yourself as a competent professional to ensure you stand out and get a call for an interview.

Objective

Medical receptionist with six years of experience seeks a leadership role in a medical office. Expert competency with HIPAA compliance, insurance billing, calendar management, and shift scheduling. Background in medical technology and office operations.

Work Experience 1: Medical Receptionist at United Hospital

• Organized documents relating to patient intake and discharge paperwork, transferring paper documents into a digital record
• Billed Aetna, Blue Cross Blue Shield, Cigna, and United Healthcare insurance companies
• Handled phone calls and appointment scheduling for over 200 patients daily
• Transitioned website to include a secure patient portal and online calendar to streamline scheduling and intake paperwork, reducing patient waiting time by 12 hours weekly

Work Experience 2: Medical Receptionist at Doctors United

• Instigated transition to a paperless office by digitizing patient records, decreasing paper and printing expenses by 23% monthly
• Registered new patients and created intake paperwork before filing their medical records
• Scheduled over 50 appointments daily for four physicians in the office
• Ordered office and medical supplies monthly while managing inventory

Project Experience

• Managed medical receptionist intern applications at United Hospital
• Oversaw the new hire training program at Doctors United

Skills

• Calendar management
• Data entry
• HIPAA compliance
• Inventory management
• Outstanding internal and patient-facing communication

Education

• Associate’s Degree in Medical Office Administration from Community College

Licenses & Accreditations

• Certified Coding Specialist (CCS) from American Health Information Management Association (AHIMA)

Why This Resume Works

This resume positions the applicant as the ideal candidate with experience seeking a role where they can grow and take on more leadership opportunities. They highlight specific duties completed as a medical receptionist in two different work environments, which shows the breadth of their understanding of the field.

The work history, along with the project experience, shows that this person wants to work in the field. They enjoy the work and strive to make each workplace as efficient as possible. They care about interns and new hires and take on leadership roles for those people. Since they did that work in lower roles, they have the potential for a lead receptionist position.

They also have a relevant degree and professional certificate. Since you don’t need a Bachelor’s degree for receptionist work, showing that you want to have a solid educational framework can go a long way. When you mention relevant education on your resume, you show the hiring manager that you take the role seriously and want to keep the job for a long time.

Front Desk Medical Receptionist Resume Example

A front desk medical receptionist needs to juggle medical duties like patient records, insurance billing, and HIPAA compliance. However, since they sit at the front desk, they also act as the public-facing personality for the office.

When you’re applying for front desk medical receptionist positions, highlight any skills that would benefit the medical side as well as the customer service aspect of an organization. You want the hiring manager to know that you can manage anything this position asks of you, so ensure your resume stands out.

Objective

Outgoing, customer service-oriented professional seeking a public-facing position in a medical clinic. Over five years of experience in the medical field, organizing patient files and billing insurance. Looking to use my communication skills to convey the office’s mission to all patients and vendors.

Work Experience 1: Medical Receptionist at Doctors For You

• Worked the opening shift at a family medical practice ensuring the office was ready for over 100 patients daily
• Oversaw the office inventory and lowered supply expenses by 20% annually
• Billed Aetna, Cigna, and Medicaid insurance for patients
• Filled in calendars for four physicians from phone call appointments and the online scheduler

Work Experience 2: Front Desk Receptionist at Holiday Inn

• Worked the front desk of the downtown location during the afternoon check-in shift
• Greeted and checked in over 50 guests daily
• Handled credit card billing and holds on rooms
• Booked rooms in advance and handled walk-in guests

Skills

• Organized and promptly updated all patient files
• Entered data following HIPAA compliance
• Billed insurance companies to quickly process claims
• Scheduled appointments across four doctors with inputs from two distinct sources
• Managed inventory and records using Microsoft Office Suite

Education

• Diploma in Office Administration from Career College
• Diploma from High School

Licenses & Accreditations

• Certified Medical Administrative Assistant from the National Healthcareer Association

Why This Resume Works

This resume works because it shows how the applicant is a great front desk employee. They have experience working the front desk in the hospitality industry, which has more in common with the medical field than you might expect. You need to handle hotel guests carefully to guarantee satisfaction and continued business, like in a doctor’s office.

The skills this resume highlights show detailed statistics relating to the applicant’s efficiency. The hiring manager for a medical office will appreciate seeing numbers related to patients and guests, plus the ability to lower office expenses.

The skills section specifically mentions insurance billing and HIPAA compliance, so even an applicant tracking program would pull this resume out for a follow-up. The ability of the applicant to handle calendars for multiple people, pulling data from two distinct sources, also shows how flexible they are and how they can multitask while paying attention to details.

Medical Clinic Receptionist Resume Example

Working for a medical clinic can have a major impact on the skills necessary for the job. Some private medical clinics only employ one or two doctors. They need to focus all their work time on seeing patients, so the medical receptionist needs to step up and take on additional tasks.

With that in mind, showing a broad background of work history and impressive skills will make your resume stand out. Give specific details about how you handled various tasks in other jobs so the hiring manager—or the doctor themselves—will see how you can benefit their clinic.

Objective

Medical receptionist with five years of experience seeks to work in a clinic and streamline the office processes. Track record of digitizing paperwork and decreasing inventory costs by an average of 17% annually. Willing to take on leadership roles to ensure smooth office operations.

Work Experience 1: Medical Receptionist at Family Doctors

• Worked with patients of all ages to schedule appointments and accommodate walk-ins
• Digitized patient records to upload into a HIPAA-compliant online portal
• Sought out vendors to lower office inventory costs by 17%
• Handled over 100 phone calls daily

Work Experience 2: Administrative Assistant at Medical Organization

• Served as administrative assistant to the CEO of the organization
• Scheduled appointments, training, and conferences for the leadership team
• Organized meetings and coordinated with vendors for affordable concessions and cleaning services
• Filed relevant paperwork and files to ensure the company continually improved its service metrics

Skills

• Calendar management
• Customer service
• Filing and organization of crucial documents
• Scheduling of concessions, cleaning, and other tasks
• Served as the go-to person for the leadership team and CEO

Education

• Associate’s Degree in Medical Office Administration from Community College

Licenses & Accreditations

• Certified Coding Specialist (CCS) from American Health Information Management Association (AHIMA)
• Medical Billing Certification from American Medical Billing Association (AMBA)
• Certified Medical Administrative Assistant from the National Healthcareer Association

Why This Resume Works

This resume works because the applicant clearly shares their work history and relevant skills. That information shows the hiring manager how the person can use their previous experience to ensure the office runs smoothly.

Highlighting specific projects, like digitizing the office filing system, is just a stepping stone for this applicant. Since they have experience with those tasks, they’re showing that they’re willing to revitalize the clinic in other ways. Every detail they mention proves that they can take on various tasks and juggle them efficiently.

Hospital Medical Receptionist Resume Example

The hospital can be a stressful environment for anyone who passes through the doors. Therefore, it’s crucial that a hospital medical receptionist can stay calm and logical in frantic situations. They also need the skills to reassure patients and ensure they get what they need from their visit.

When you craft a hospital medical receptionist resume, you want to highlight your medical experience, so the hiring manager knows you’ll understand what goes on with patient intake. However, you also want to show off your soft skills, like communication, organization, and patience.

Objective

Experienced medical receptionist seeks the fast-paced work environment of the hospital. Provides exceptional patient care and stellar oral and written communication.

Work Experience 1: Hospital Receptionist at City Hospital

• Served as the front desk liaison for the hospital
• Greeted over 200 patients daily and directed them to their destinations
• Answered phone calls while helping patients in person
• Prepared final patient reports daily

Work Experience 2: Medical Receptionist at Private Clinic

• Managed patient intake, medical records, and discharge for over 300 patients
• Handled office and medical inventory and ordering
• Greeted patients in person and on the phone daily
• Scheduled appointments, meetings, and training for four physicians at the clinic

Project Experience

• Managed the candy stripers at City Hospital, including shift scheduling and training

Skills

• Organization skills for scheduling and inventory
• Manage office and medical supplies without error
• Handle patient records according to HIPAA compliance
• Understand medical coding for doctor’s orders
• Bill insurance according to medical codes

Education

• Bachelor’s Degree in Healthcare Management from City University
• Associate’s Degree in Medical Office Administration from Community College

Licenses & Accreditations

• Medical Billing Certification from American Medical Billing Association (AMBA)
• Certified Coding Specialist (CCS) from American Health Information Management Association (AHIMA)
• Certified Medical Administrative Assistant from the National Healthcareer Association

Why This Resume Works

This resume works because, though the applicant doesn’t have medical receptionist experience in the hospital, they have the necessary background to adjust to this new role. Their project experience of overseeing candy stripers shows that they’re willing to take on additional tasks beyond the scope of their role.

Taking on extra work and still managing to exceed your job duties helps the hiring manager understand how you can be a calm person working in the hospital. The additional certifications in medical billing and coding show that this applicant strives to do the best job they can.

Common Skills & Action Verbs to Include on a Medical Receptionist Resume

There are so many skills to put on a resume that you might not know what to include. There are plenty of soft skills that can help you stand out as a medical receptionist. You’ll also want to mention keywords from the job description using industry terms.

Any time you can trade a bland word, like “did,” for an action word, like “performed,” you’ll make your resume more dynamic. These lists of skills and action verbs will ensure your application stands out from the crowd and demands an interview.

Common Skills for Medical Receptionist Resumes

• Appointment scheduling
• Calendar management
• Clear communication
• CRM platform usage
• Data entry
• Electronic Health Records (EHR)
• Front office experience
• HIPAA compliance
• Insurance verification
• Inventory management
• Medical billing
• Office administration
• Patient intake
• Phone etiquette
• Record keeping
• Vendor management

Common Action Verbs for Medical Receptionist Resumes

• Assisted
• Coordinated
• Created
• Delivered
• Evaluated
• Implemented
• Improved
• Maintained
• Performed
• Prepared
• Processed
• Supported

Tips for Writing a Better Medical Receptionist Resume

Once you select the correct resume type and input your information, you can use the following tips to polish your medical receptionist resume. Make your resume actionable and use medical terms that will catch the interest of the hiring manager or applicant tracking system. Go through the job description and ensure you have a response for each requirement on your resume.

Use Specific Statistics

When you use specific statistics and numbers, your resume jumps out at the hiring manager. They’ll see information about the percentage of appointment waiting time you saved and want to know more. When they call you in for an interview, you can give details about how you helped transition the paperwork to an online portal so patients didn’t have to arrive early to fill it out.

Instead of using general terms to say you filed insurance claims, name the program you used and mention the companies to give a more concrete picture of your experience. The hiring manager will appreciate the details because they’ll understand how you can help in their open position.

Focus on Customer Skills

Regardless of your work history, there are sure to be some skills that you can showcase from a customer service angle. Working retail or in a call center requires impressive skills relating to communication and customer appreciation. Present these features in a way that shows the hiring manager how you’ll interact with patients.

Highlighting your soft skills and showing how they will help the organization’s customer satisfaction will go a long way. The practice already has the necessary medical professionals, so they want someone who can make patients feel at ease and satisfied with their overall experience.

Relate Experience to the Medical Field

When you add your work experience to your resume, you might start with the job description and include that information before anything else. Let that serve as your first draft, then think back over your days in that position. You most likely did more than the job description requested.

You might not think that filing documents for a lawyer relates to medical reception work, but those organizational skills can be crucial for patient records. Look at everything through the frame of the medical field and see how you can present your work history in a way that helps you get an interview.

Proofread Everything

After you use these tips to strengthen your resume’s content, proofread the final document. Look for typos and grammatical errors. Since a medical receptionist needs to have strong attention to detail, a mistake could inspire the hiring manager to put your resume in the reject pile.

You can use online tools like Hemingway Editor and Grammarly to polish your language and catch errors. You could also ask a friend or family member to look it over. Once it’s polished, ensure the layout is clean and easy to read, then save the file as both a doc and a PDF to ensure you have editable copies and one with the ideal formatting.

Frequently Asked Questions

You’ve seen great examples of medical receptionist resumes. If you need more information to create your document, check out the answers to these frequently asked questions.

Similar Resume Types to Reference

If you have experience as a medical receptionist, you might want to broaden your job search. These similar positions can help you see what work is available and how to customize your resume for each job.

• Medical Assistant Resume: Medical assistants cover various responsibilities in a hospital or doctor’s office and need to concisely showcase all their skills.
• Receptionist Resume: A receptionist can work in any type of office and ensure maximum efficiency in all aspects of the business.
• Customer Service Resume: Customer service is a true skill, so if you have experience working with the public, these resume examples will help you secure your next job.

Wrapping Up

A medical receptionist is a necessary position in hospitals and doctor’s offices. The examples above help you understand how to highlight your skills and ensure you’re the ideal candidate for the job.

Regardless of your work history or education, you can showcase your experience in a way that makes your resume stand out to the hiring manager.

If these examples helped, share this article with other job seekers you know. You can also comment with your thoughts regarding your medical receptionist experience.