Operations Manager Resume Examples: 5 Best Samples & Why They Work

Finding the right operations manager is crucial to the success of a business. These professionals play a pivotal role in overseeing business processes, setting goals, and helping the company stay on track.

As a job seeker, your operations manager resume needs to convey the wide range of job duties you excel at, highlight your best achievements, and show how you can create value for the recruiter.

If you’re struggling to write a convincing resume, you’re not alone. Many people looking to secure an operations manager position have trouble showcasing their skills. Luckily, it’s easy to show them when you follow our examples below.

Operations Manager Resume Examples

The role of an operations manager can vary a lot from one company to another. While some oversee hiring or procurement, others are major decision-makers at the executive level.

These diverse resume examples will help you figure out how to showcase your unique experiences and skills.

Entry-Level Operations Manager Resume Example

This candidate is applying for an entry-level position at a company looking for a new operations manager. Even though they have never worked as an operations manager, they possess valuable work experience that allows them to acquire skills that translate well to the position they are going after.

The key is to draw attention to these skills and show how they connect to what the recruiter is looking for.

Work Experience 1: Sales Team Leader at Adobe (2018 to present)

• Managed and motivated a team of six salespeople
• Trained new hires twice a year
• Consistently met and exceeded sales quotas, with an average quarterly increase of 6% in SaaS subscriptions
• Connected with customers, presented SaaS products, and assisted with buying decisions. Achieved an average retention rate of 72% year-to-year
• Led an interdisciplinary team responsible for identifying and implementing a new cloud-based sales platform to facilitate remote interactions during the pandemic
• Developed digital materials designed to engage prospects and generate leads
• Captured an average of 86 new leads per month thanks to a series of white papers on SaaS solutions

Work Experience 2: Co-Founder at Tech Guyz (2015 to 2018)

• Co-founded a tech startup that experienced an average of 12% in revenue growth per year.
• Secured funding from angel investors through three rounds of funding with average capital growth of $150,000 per round. Managed conflicts between stakeholders.
• Delivered outstanding IT services to our customers. Achieved a consistent customer satisfaction rate of 95% and onboarded an average of 11 new customers a month.
• Developed a cloud-based app designed to facilitate filing IT tickets for our customers. After only a month, the app had become the number one way for our customers to ask for help and increased our ticket resolution speed by two days on average.
• Oversaw the hiring process. Created a code of conduct to reflect our core values and interviewed candidates to fill a total of eight positions.

Skills

• Creative thinker who thrives on solving new problems
• Dynamic leader passionate about seeing his team succeed
• Effective communicator who grows by sharing ideas

Education

• BA in Business Administration at the University of Texas (2010 to 2013)

Achievements

• Adobe Founder’s Award (2021)
• Texas Monthly’s Entrepreneur of the Year (2016)

Licenses & Accreditations

• Six Sigma Green Belt Certification
• Certified Professional Sales Person
• Adobe Certified Professional

Why This Resume Works

This candidate has no experience as an operations manager, but he successfully highlights his related achievements and his desire to succeed by including several numbers and statistics.

Listing his work experience at Adobe is an opportunity to show his leadership and conflict-resolution skills. His co-founder experience will make this candidate stand out since he mentioned that he is comfortable with several business processes, from product development to HR.

The skills section uses words like ‘thinker,’ ‘leader,’ and ‘communicator’ to convey the different roles this person is comfortable with and show he is a well-rounded candidate for the position.

Senior Operations Manager Resume

This senior operations manager possesses extensive experience in this field but needs to show what their unique background brings to the recruiter by connecting their skills and achievements to the unique values of the potential employer.

Work Experience 1: Operations Manager at Petco (2015 to 2021)

• Oversaw receiving and inspection of goods daily
• Applied inventory management strategies to meet company-wide goals
• Developed best practices for workplace safety and proper inventory storage
• Continuously improved warehouse design as the product selection grew
• Oversaw hiring objectives and updated onboarding programs

Work Experience 2: Junior Operations Manager at TP Food Processing (2010 to 2015)

• Planned outgoing logistics to retail locations
• Performed quality control checks
• Acquired new machinery and trained employees
• Reported to upper management
• Motivated and engaged staff

Projects and Achievements

• Developed a new order fulfillment process to keep up with the 45% increase in online orders Petco experienced during COVID-19. As a result, 67% fewer orders experienced delays.
• Managed the launch of a new product line at Petco in 2019, from sourcing to pricing and distribution in retail stores. This product line reached $1 million in revenues within two years.
• Oversaw the opening of a new warehouse location at TP Food Processing in 2012. This new location increased the company’s production capacity by 22%.
• Overhauled TP Food Processing packaging center’s best practices for safety. Work-related accidents went down by 31%.

Skills

• Leadership
• Attention to detail
• Multitasker
• Outstanding communication skills

Education

• MBA from the University of Chicago (Booth) (2009 to 2013)

Licenses

• OSHA Safety Certificate
• Certified Security Supervision & Management
• Certified Logistics Associate
• Forklift Safety and Inspector
• Certified Manager of Quality

Why This Resume Works

This resume immediately shows this candidate has extensive experience with multiple aspects of managing warehouse operations. From managing the workforce to maintaining an inventory, this candidate possesses multiple valuable skills.

The projects are the most important section of this resume. With these four bullet points, this candidate is drawing attention to career highlights that would be difficult to include under their work experiences.

These different projects give concrete examples of how this person was able to make a difference, either by improving existing processes or overseeing new projects that focus on growth.

With an annual growth rate of more than 10%, the fulfillment center industry needs this type of profile where concrete achievements show a candidate’s ability to support company goals.

Business Operations Manager Resume

As a business operations manager, this candidate’s background includes distinct experiences that show they can adapt to different industries.

Summary

Passionate business operations manager with an extensive background in budgeting, negotiation, and compliance. After helping a cleaning franchise open twelve new locations, it’s time to seek a new challenge.

Work Experience 1: Operations Manager at Pros & Co Cleaners (2017 to present)

• Identifying opportunities and establishing timelines for opening twelve new franchise locations
• Negotiating contracts with supplies, equipment, and IT suppliers for each new location.
• Establishing monthly and annual budgets as well as financial projections for new franchise locations
• Developing and updating internal policies to create consistent processes across locations
• Tracked and reported financial results for multiple branches

Work Experience 2: Operations Manager at MediGroup Insurance (2011 to 2017)

• Maintained coverage and eligibility records for policyholders
• Established performance standards for claims processing sales, customer support, and more
• Coordinated the sales, underwriting, and risk management processes to align with company goals
• Designed internal processes to establish best practices regarding information sharing and disclosure
• Oversaw communication with prospects and policyholders

Projects & Achievements

• Identified opportunities and supervised the opening of twelve new franchise locations for Pros & Co Cleaners for five years. Besides tripling its staff, Pros & Co Cleaners increased its revenues by 125% and gained an additional 35% of market shares for the Tri-City Area.
• Planned for the creation of a new internal marketing and IT team in charge of creating a website and managing digital projects for Pros & Co Cleaners. Oversaw the hiring process, set goals for the team, and designed an online booking system. The website and online booking system boosted sales by 42%.
• Managed a relocation for MediGroup Insurance in 2013. Negotiated with moving companies, developed processes designed to minimize disruption, and personally oversaw the safe transport of 25,000 records with personal information. The move took four days and cost 13% less than the project budget.

Skills

• Strong analytical skills
• Excellent communication and people skills
• Hands-on approach to leadership
• Lean thinking
• Budgeting and financial skills

Education

• MBA in Management at Pace University (2005 to 2007) – GPA: 3.9
• BS in Business Administration at NYU Stern (2001 to 2004) – GPA: 3.8

Why This Resume Works

This candidate created a summary that immediately tells recruiters they are highly motivated and love what they do. This summary also draws attention to a crucial achievement, namely helping a franchise expand.

The work experiences use many action verbs to illustrate the many job duties they perform as an operations manager.

A recruiter who looks at this resume will want to learn more about how this candidate was able to help a franchise expand. The work experience and project sections of the resume have more details about this achievement, including concrete data.

The candidate also used numbers to show they can work on other large-scope projects that involve planning, hiring, budgeting, and compliance. We find these qualities again under the skills section that emphasizes strong financial skills, which is something a recruiter will see as valuable.

Professional Operations Manager Resume Example

This professional operations manager has an extensive background in helping companies optimize their processes at the strategic level. The candidate’s goal is to show potential employers how they can make a difference at the executive level.

Work Experience 1: Operations Manager at Bamboo Import (2016 to present)

• Connected with potential suppliers and maintains relationships with our 23 existing partners
• Identified safe and cost-effective logistics solutions to transport raw materials. Successfully shortened transit time by two days on average
• Set goals for our US-based distribution centers, increasing our total sales volume by an average of 4% a year
• Developed a vetting process designed to identify sustainable bamboo suppliers. This new process helped reduce our carbon footprint by 35%
• Updated quality standards for the raw materials we purchase and bamboo products we offer to our US-based clients. Increased repeat sales by 17%

Work Experience 2: Strategic Business Consultant (2015 to present)

• Provides strategic business consulting services to businesses in a wide range of industries and manages a portfolio of seven long-term clients
• Conducts in-depth audits of business processes, identifies issues, and proposes relevant solutions in areas like sales, logistics, hiring, and compliance
• Helps clients compare and vet vendors and assists with negotiating service-level agreements and pricing for software, machinery
• Develops effective hiring strategies that support growth goals
• Creates financial strategies to help clients manage debts, make sound investment decisions

Achievements & Highlights

• Launched an internal ESG program to give our exotic wood suppliers access to low-cost business loans.
• Helped a client in the health industry overhaul a legacy recordkeeping system and adopt a cloud-based infrastructure instead. Compliance costs dropped by 47%.
• Developed an end-to-end strategy for a client in the food industry in need of a pivot during COVID-19. Sales went from -37% to a growth of 2% compared to post-pandemic numbers.

Skills

• Strategic thinking
• C-suite level communication and presentation skills
• Great conflict-resolution and negotiation skills
• Data-driven decision making

Licenses & Certifications

• Six Sigma Champion
• Negotiation Mastery (Cornell Certificate)
• Google Data Analytics Professional Certificate
• ISO 9001 Certification

Education

• BA in Business Leadership at the University of Arizona (2009 to 2013)

Why This Resume Works

This resume emphasizes this candidate’s ability to develop effective business strategies. Her background as a consultant shows she can apply this valuable skill in a wide range of industries.

This candidate also mentions data and data-driven decisions. She illustrates her talent with numbers by including multiple examples of projects that boosted sales or reduced costs, suggesting she has a knack for tracking and reporting results.

By using bullet points that refer to many different job duties and business processes, this candidate is showing that she is familiar with every aspect of business operations.

An employer in need of a C-level employee will value the fact that this person has a thorough understanding of how each process works.

Retail Operations Manager Resume Example

Operations management for the retail industry is a niche where candidates need to demonstrate an advanced understanding of processes like procurement, store design, inventory management, and more.

As more retail chains adopt a digital or hybrid model, operations managers who are comfortable with digital transformation will stand out.

Work Experience 1: Operations Manager at Macy’s (2021 to present)

• Supervises daily retail floor functions for a Macy’s location with an average of 480 customers a day
• Manages relationships with a portfolio of over 200 suppliers
• Oversees the procurement process, including developing new strategies to optimize ordering based on pricing, availability, and demand patterns
• Develops hiring goals and runs a professional development program designed to help selected employees progress and become managers
• Creates strategies to meet and exceed sales goals, including promotional offers, in-store events, and changes to store design, increasing sales by 1.2% every month.
• Oversaw the adoption of new loss-prevention technology
• Developed best practices and training materials

Work Experience 2: Operations Manager at Orlando Vineland Premium Outlets (2017 to 2021)

• Designed new spaces and updated the floor plan to address congestion, improving customer satisfaction by 40%
• Oversaw the creation of a digital application process for potential tenants and vetted new stores
• Conducted a total of five renovation projects to enhance the property, including expanding the parking lot’s capacity by 25%
• Identified growth opportunities and developed an outreach program to connect with investors, raising $1 million in funding for future renovation projects
• Set goals, tracked results, and reported our progress to shareholders during bi-annual meetings

Skills

• Customer service
• Project management
• Leadership
• Communication
• Payroll

Education

• B.S. in Business Administration, Retail Merchandising & Management at Montclair State University (2008 to 2012)

Why This Resume Works

This resume demonstrates that this candidate excels at managing the different processes a retail store needs to function. Besides overseeing daily floor activities, this motivated operations manager has experience in renovating retail properties, enhancing customer experience, and more.

This candidate is also aware that retailers are increasing their digital budget by 18% a year on average. With digital transformation shaping the retail industry, a resume that draws attention to specific projects involving tech solutions and online tools will stand out.

When reviewing applications, a retailer will look for a candidate who can create value for their bottom line. In other words, the best candidates are those who can clearly show how they can increase sales.

This resume uses concrete data to show how this operations manager has created value in the past by raising funds from investors, enhancing customer satisfaction, keeping the inventory stocked, and more.

Common Skills & Action Verbs to Include on an Operations Manager Resume

Skills and action verbs are more than resume buzz words. Skills can help recruiters verify that you have the right knowledge and expertise for the position, while action verbs convey the idea that you’re directly responsible for the job duties and accomplishments you’re describing.

Common Skills for Operations Manager Resumes

• Customer service
• Communication
• Leadership
• Negotiation
• Hiring
• Conflict resolution
• Inventory management
• Process improvement
• Compliance
• Budgeting
• Project management
• Auditing
• Product development
• Procurement
• Analytics
• Technical proficiency
• Logistics
• Agile methodology
• Deadline-oriented
• Decision making

Common Action Verbs for Operations Manager Resumes

• Manage
• Oversee
• Develop
• Lead
• Create
• Solve/resolve
• Improve
• Connect
• Provide
• Deliver
• Overhaul
• Enhance
• Report
• Introduce
• Design

Tips for Writing a Better Operations Manager Resume

Did you know that 40% of recruiters spend less than a minute looking at a resume? Optimizing your resume will ensure that the most relevant highlights and most convincing achievements will stand out.

There is a long list of careers people have had before becoming operations managers. Focusing on past work experiences in operations management can be tempting, but highlights from other positions can be relevant.

Don’t hesitate to include past experiences and achievements that fall outside of the scope of what an operations manager typically does. A diverse background with expertise in specific business processes can help you stand out.

Organization and Communication

A successful operations manager needs outstanding organizational skills to oversee a wide range of business processes. Communication is another area where they should excel.

Listing these skills on your resume is not enough. You must show that you have strong organization and communication skills by crafting a resume that tells recruiters what they want to know in a few seconds.

Showcase your organizational skills by creating clear sections and listing the most relevant information at the top of the page.

Bullet points and font sizes are a great way to organize information. Resumes with an E or F pattern with bold headers and bullet points tend to do well in eye-tracking studies.

Communicate about your job duties and achievements by using strong action verbs, descriptive words, and concrete examples with data.

Wearing Many Hats

Operations managers often take on many roles. They can oversee many processes, from hiring to procurement or quality control.

If you go back to the resume examples listed above, you’ll notice that each work experience has five bullet points. These bullet points aren’t a comprehensive list of everything these candidates do daily.

However, including a full list of all your job duties would take up too much space. Ideally, your resume shouldn’t exceed 500 words.

Tailor your resume based on the position you’re going after. Focus on the duties and achievements that reflect what the employer wants.

Your Leadership Style

When a recruiter looks for a new operations manager, they also look for a new leader that will have an impact on the company culture and work environment.

Before submitting your application, do some research about the employer. Find out what kind of leadership style they value. You can then tweak your resume to draw attention to achievements that reflect the preferred leadership style or even adjust the action verbs you use.

If a business values autocratic leadership, draw attention to your ability to make decisions and commit to a goal. Use action verbs like decide, lead, commit, and achieve.

For employers who prefer a democratic leadership style, a great operations manager should be able to engage others, negotiate, and find compromises. Emphasize your ability to bring people together and work as a team. Add action verbs like engage, communicate, resolve, and collaborate.

Transformative leadership is the ability to look at the big picture and enact change. If a recruiter is looking for a transformative leader, they will want to see examples of processes you improved. Make your resume stand out with action verbs like create, develop, design, or inspire.

Decision-Makers and Game-Changers

What makes you different from other operations managers? When going through a stack of applications, recruiters will look for candidates that stand out.

One way to stand out is to show how you can create value for the employer. We already discussed the importance of researching prospective employers.

Try identifying the top challenges they are facing. Highlight skills or achievements that put you in a unique position to solve these challenges. For instance, your ability to bring a team together or overhaul a hiring process can be extremely valuable with two-thirds of employers experiencing labor challenges.

Frequently Asked Questions

Read on to learn more about crafting a great operations manager resume.

Similar Resume Types to Reference

We recommend looking at other examples to see how you can incorporate different work experiences in your resume:

• Project Manager Resume: You can use these examples to craft a compelling project section highlighting your accomplishments.
• Office Manager Resume: These resume examples are helpful if you’re going after an operations manager position in a traditional corporate setting.
• Account Manager Resume: Are you applying for an operations manager job in a sales-oriented environment? If yes, account manager resume examples are a great place to start to showcase your ability to support sales.

Wrapping Up

These different operations manager resume examples show how you can include different work experiences and projects that create an application that stands out.

All these examples used data points since it remains the most effective way of demonstrating how you can create value for an employer.

What did you think of these resume examples? Do they reflect your skills and achievements? Tell us what you think in the comments and share this article if you know anyone who could use some help with their resume.