Flight Attendant Resume Examples: 5 Best Samples & Why They Work

Being part of an airline cabin crew comes with many perks and can be a deeply fulfilling occupation. Flight attendants are essential as they help keep airplane passengers safe, comfortable, and calm.

If you have a friendly and reassuring demeanor, you may want to be a flight attendant. A speed bump for many on the road to becoming a flight attendant is building the right resume, as the skills and responsibilities expected of a flight attendant can be complex and robust.

Don’t worry, this article will give you five stellar flight attendant resume examples to use for reference. Whether this will be your first flight attendant job, your tenth, or an application for your dream airline, these examples will help you craft a brilliantly compelling flight attendant resume!

Flight Attendant Resume Examples

Without further ado, below are five outstanding resume examples for flight attendants to use as a reference. The examples cover entry-level, senior, corporate flight attendants, and more.

Each resume is followed by an explanation of its effectiveness to help you understand why it works.

Entry-Level Flight Attendant Resume Example

The following resume is an example of an entry-level flight attendant resume. If you’re just getting into the airline industry, this resume example will help you frame your previous work experience as an asset.

Just because you’ve never been a flight attendant, doesn’t mean you don’t have the skills and experience to make you perfect for the job!

Verizon Customer Support (August 2021 to February 2023)

• Promptly and kindly resolved customer issues with billing, service, and products without needing to involve superiors or other departments
• Learned new technologies for customer relationship management and problem-solving
• Executed proactive customer outreach to generate new leads and keep cold leads interested in the company and product
• Attentively and empathetically addresses customer complaints, helping them to feel heard and understood without speaking ill of the company
• Organized and managed customer feedback and relevant data to help improve scripts and calling times for customer convenience

Spora Telemarketer (September 2019 to July 2021)

• Spoke with an average of 60 potential customers per day to sell products
• Managed customer contact lists in an organized and timely fashion to prevent double-calling or forgotten clients
• Thoroughly explained the product benefits and payment methods so customers could clearly understand their options
• Memorized multiple cold call scripts and utilized them on demand depending on the type of customer on the phone
• Delivered enthusiastic and convincing sales pitches that were successful 76% of the time, the highest success rate in my office

Project Experience

• Designed a new safety evacuation plan for my workplace to ensure everyone knows what to do in the event of an emergency
• Completed a capstone report on the importance of kindness in customer service and how a representative’s demeanor influences the customer experience

Skills

• Friendly and positive
• Safety conscious
• Punctual
• Outstanding Collaboration
• Innovative Problem-solving

Education

• High School Diploma: Denver South High School in Colorado

Licenses & Accreditations

• CPR and First Aid Training from the American Red Cross
• FAA Certification

Why This Resume Works

This resume is effective for entry-level flight attendants because it frames past work experience as a stepping stone to being a successful flight attendant and lists diverse and relevant skills. Both work experience examples listed on this resume showcase organization and communication skills with an emphasis on helping customers.

The work experiences listed show that the candidate knows how to calmly and efficiently navigate customer complaints and problems without badmouthing the company or asking for help. The experience also exhibits an independent drive to make improvements that will enhance the customer experience.

Senior Flight Attendant Resume Example

Senior flight attendant resumes are different from entry-level, as the experience and skills will be more relevant and honed. An effective senior flight attendant resume will list all flight experience with some information on hours in the air and safety protocols.

Below is a stellar example of a senior flight attendant resume that includes impressive and relevant information for an employer to consider.

United Senior Flight Attendant (May 2020 to present)

• Managed international and domestic flights with an average of 100 hours of flight time every month
• Led safety briefings for hundreds of passengers and provided flight updates and information via the PA system
• Trained and managed dozens of flight attendants for United, all of whom became successful and reliable employees
• Inspected all emergency equipment before takeoff, catching 100% of equipment malfunctions with no in-air problems
• Sold premium memberships and flight packages to passengers both in the airport and in the air

Southwest Flight Attendant (September 2015 to May 2020)

• Efficiently stowed luggage for passengers, promptly served beverages and snacks, and kept passengers comfortable on long flights.
• Thoroughly answered passenger questions and maintained a calm and quiet atmosphere on every flight
• Worked alongside excellent flight attendants to monitor all passengers’ comfort and safety in every section of the plane
• Regularly assessed the safety in-flight manual to keep it up-to-date and legible for all passengers.
• Increased in-flight revenue by upselling beverages and meals to passengers

Project Experience

• Designed a more efficient luggage storage method to increase the number of carry-ons permitted on the plane
• Began a new United training program to keep senior flight attendants informed on the newest industry news and safety recommendations
• Led a successful social media campaign to encourage people to apply for United flight attendant positions that needed to be filled

Skills

• Bilingual (Spanish)
• Strong Leadership
• Aircraft safety knowledge
• Excellent communication
• Assertive but kind

Education

• Bachelor of Science: Degree in Communication from Boston College, Massachusetts
• High School Diploma: Arlington High School, Massachusetts

Licenses & Accreditations

• CPR and First Aid Certified by the American Red Cross
• Certificate of Demonstrated Proficiency from the FAA
• Class 1 Medical License from the FAA

Why This Resume Works

This resume is effective because it shows a focus on customer satisfaction, teamwork, and safety. Senior flight attendants are responsible for the behavior and service of other flight attendants on the plane and the overall atmosphere of the cabin.

The work experience listed here exemplifies strong leadership skills that were honed over time as a flight attendant. Senior flight attendants must be assertive and confident without being rude or commanding, and this resume shows this quality in the work experience and skills sections.

The hours of flight time listed in the first work experience example gives the employer an idea of how much in-flight experience the candidate has, as this is often a major consideration when hiring a senior flight attendant.

Overall, the resume works because it’s packed with impressive information, such as education, certifications, and work experience. A senior flight attendant’s resume should be robust and detail all their airline experience.

Corporate Flight Attendant Resume Example

Corporate flight attendants work on private jets and business flights, not commercial flights. This type of position requires more attention to detail and professionalism, as corporate flights often carry high-profile people like celebrities and politicians, so a higher level of decorum is necessary. Below is a stellar example of a corporate flight attendant resume.

Jet Linx Senior Flight Attendant (September 2020 to current)

• Facilitate flights on private jets, ensuring all passengers are comfortable and satisfied by keeping snacks and beverages readily available
• Delivered VIP treatment to every passenger and practiced impeccable discretion when flying celebrities and politicians
• Monitored and managed flight budgets and accounted for all expenses for every flight, including filling out tax forms, FAA forms, and expense forms
• Trained in planned and unplanned emergency procedures to ensure all flights are completed as safely as possible
• Selected, purchased, and maintained flight inventories

Everest Private Airline Flight Attendant (May 2015 to September 2020)

• Planned and arranged catered menus for passengers and the flight crew on private planes
• Consistently delivered impeccable customer service to passengers while ensuring all safety guidelines and regulations are met
• Effectively calmed nervous passengers during turbulence, take-off, and landing
• Assisted with equipment and aircraft duties, including maintenance, inspections, transportation, upgrades, and purchases
• Precisely performed AFE preflight and postflight requirements and all flight line functions

Project Experience

• Led a marketing campaign to reach potential customers and generate more private business
• Created a code of conduct for celebrity and politician flights

Skills

• Exceptional professionalism and discretion
• Impeccable customer service
• Time management and punctuality
• Cultural awareness
• Superb attention to detail

Education

• Bachelor of Art: Degree in Literature from Florida State University, Florida
• High School Diploma: Glen Crest High School, Indiana

Licenses & Accreditations

• CPR and First Aid Certified by the American Red Cross
• FAA Certification
• Employee of the Year at Jet Linx (2022)

Why This Resume Works

This resume is ideal for corporate flight attendants because it emphasizes professionalism and discretion when catering to famous or important people. Corporate and private flights are all about offering passengers a luxury experience with privacy.

Mentioning catered menus, codes of conduct, and VIP treatment will make this resume stand out to corporate airlines that want to offer guests royal treatment. However, the resume also mentions safety procedures multiple times, exemplifying the candidate’s aircraft and equipment safety knowledge.

The skills section also mentions attention to detail and cultural awareness, two very important skills for flight attendants who may serve businessmen from around the world or foreign celebrities with high standards. Overall, this resume is compelling because it touches upon all the most important aspects of a private flight.

Waitress to Flight Attendant Resume Example

Believe it or not, the waitress-to-flight-attendant pipeline is a popular and viable career move. The job of a flight attendant is more complex than a server with aircraft safety and emergency protocols, but many of the required skills for these two professions overlap.

You need to be professional, friendly, attentive and organized to be successful in either position. If you want to move from a waitress position to a flight attendant, you may have questions about setting up your resume. Read the resume below to understand how to make the connection between your work experience and your new career objective.

Lead Server at The Stockyard Restaurant (June 2020 to February 2023)

• Trained and managed over a dozen servers, making the schedule, taking disciplinary actions, and ensuring the standard of service is met by all
• Addressed and resolved customer complaints promptly and positively, successfully maintaining loyal customers
• Received over a dozen glowing reviews on sites like Yelp, boosting the restaurants’ reputation and flow of guests
• Effectively implemented a partnership with a nearby hotel to send guests to us and vice versa
• Implemented a new scheduling and team communication application so all servers can stay in touch and view their schedule with ease

Server at Yardhouse Restaurant (February 2018 to June 2020)

• Greeted and seated guests at the prepared table within 2 minutes of their arrival
• Developed extensive knowledge of the menu, including specifics about beer and wine, to better answer customer questions and make excellent recommendations for orders and pairings
• Consistently service over 5 tables at once without compromising the customer experience and quality of service
• Promoted daily specials to increase revenue and encourage guests to come back to experience the rotating menu
• Earned an average tip percentage of 21% on every table

Project Experience

• Began an organization for servers to help one another find new job opportunities and success in the industry
• Completed a capstone project on the relationship between customer service and customer loyalty

Skills

• Stellar customer service
• Excellent time management
• Leadership and organization
• Physical stamina
• Adaptability

Education

• High School Diploma: Beaverbrook High School, Kentucky

Licenses & Accreditations

• ServSafe Manager Certified
• Certified Professional – Food Safety (CP-FS)

Why This Resume Works

As you can see, this resume places a strong emphasis on customer service, teamwork, and organization, all of which are necessary to be a successful flight attendant. The tip percentages showcase how the candidate served customers to their satisfaction, resulting in a generous tip.

The number of tables served at once shows the candidate’s capacity to multitask and serve many people simultaneously. The resume works because it ties the skills of a server and the skills of a flight attendant together, presenting the candidate as an optimal hire.

Delta Flight Attendant Resume Example

Delta is one of the most difficult airlines to get hired with, as they have rigorous standards and expectations. According to the head of Delta talent acquisition, only 0.5% of all flight attendant applicants are hired.

But it’s also one of the best airlines to work for, as they have admirable benefits, salaries, and working conditions. If you want to try and land a job as a Delta flight attendant, use the resume below as a reference.

United Flight Attendant (July 2018 to present)

• Managed and stored baggage for all passengers, taking extra care and attention to make space in the carry-on compartments so all customers can stow their items
• Trained multiple flight attendants on protocols, code of conduct, and customer service standards
• Traveled on domestic and international flights, averaging over 150 hours of in-flight time each month
• Effectively and safely guided all passengers off of a malfunctioning plane in December 2020, assisting the elderly, disabled, and young passengers to the exit
• Became the head safety attendant, educating all United flight attendants on safety policies and updates via weekly emails

Nordstrom Salesperson (April 2015 to July 2018)

• Maintained a pristine and attractive sales floor with impeccable attention to detail
• Helped my store rise to the top of the sales board with friendly and empathetic sales tactics
• Trained new salespeople to effectively explain products to customers and create a sense of trust
• Redesigned the sales floor to be more conducive to browsing and purchasing, placing merchandise and mannequins strategically, leading to an 8% revenue increase
• Created strong rapport with dozens of loyal customers who consistently returned to make routine purchases based on my recommendations

Project Experience

• Capstone paper on effective communication and teamwork in customer service industries
• Independent charity project to raise money for hungry children

Skills

• Multilingual (Spanish, French, Mandarin, English)
• Excellent adaptability
• Assertive and independent
• Empathetic and friendly
• Superb stress and time management

Education

• Bachelor of Art: Degree in Communications from Penn State
• High School Diploma: Jefferson High School, Pennsylvania

Licenses & Accreditations

• CPR and First Aid Certified by the American Red Cross
• FAA Certification
• Travel and Tourism Professional (TTP)
• Certified Aviation Manager (CAM)
• Certified Travel Associate (CTA)
• Certified Medical Interpreter – Spanish (CMI)

Why This Resume Works

Delta gets so many applications for flight attendant positions, so the only way to get hired is to stand out from the crowd. This resume is perfect for a position at Delta because it captures the spirit of initiative and professionalism, two important values to Delta.

It also gives real anecdotes about helping passengers and showing compassion for others. Language skills and certifications will also go a long way with Delta, so don’t leave any certifications or similar information out.

Common Skills & Action Verbs to Include on a Flight Attendant Resume 200w

Flight attendants need a range of skills to do their job well, such as communication, organization, customer service, and adaptability skills. Knowing what skills to list on your resume is essential for success.

Skills like Microsoft Excel competency are not relevant, so there’s no need to list them. To help you understand what skills and action verbs are appropriate for a flight attendant’s resume, there are convenient lists below for you to browse.

Common Skills for Flight Attendant Resumes

If you’re struggling to come up with a robust list of relevant skills, peruse the list of common skills for a flight attendant resume below.

• Communication
• Teamwork
• Customer service
• Cultural awareness
• Assertiveness
• Adaptability
• Physical stamina
• Stress management
• Leadership
• Organization
• Time management
• Punctuality
• Problem-solving
• Patience
• Poise
• Safety consciousness
• Friendliness
• Positivity
• Perception
• Reliable

Common Action Verbs for Flight Attendant Resumes

Below are some of the best action verbs to use to make your flight attendant resume more engaging and impressive.

• Administered
• Resolved
• Implemented
• Led
• Enhanced
• Evaluated
• Conducted
• Assisted
• Communicated
• Directed
• Ensured
• Collaborated
• Performed
• Managed

Tips for Writing a Better Flight Attendant Resume 500w

If you’re still struggling to make your resume unique and noticeable, below are a few helpful tips.

Keep it Relevant

Don’t include anything on your resume that is significantly outdated or irrelevant. For example, if you worked in construction 10+ years ago, this is neither relevant nor timely to include.

Knowing how to list the correct amount of experience can be challenging, but a good rule of thumb is no more than three jobs back and no more than 10 or 15 years. Outdated or irrelevant experience will be disregarded by employers and may make it seem like you’re trying to beef up an otherwise weak resume.

However, before you leave a specific work experience off your resume, consider if any of the skills required for that job can translate to a flight attendant position.

Show Personality

A great deal of being a flight attendant has to do with your personality. Flight attendants are expected to be warm, kind, and calm, so you can make your resume stand out by showing this in your writing.

While some resumes may not benefit from listing “friendly” as a skill, a flight attendant’s resume will be improved by it, as it’s an essential aspect of the job. You can use light, professional humor if you like, and express your enthusiasm for customer service and satisfaction.

Prioritize the Customer

The best flight attendants always put the passenger first unless it’s a safety issue. Try to word your resume so that it’s apparent that you care for every customer you serve, whether they’re a lovely person or a troublemaker. Flight attendant employers want to hire candidates who understand the importance of giving each passenger a superb experience through attentive service and positive interactions. If you can make the employer see how much you value and care for every passenger, you will be more likely to get the job. A customer service-forward resume will show a sense of pride in excellent service.

Focus on Safety

Aside from customer service, safety is another top priority for airlines and flight attendants. Your resume should also reflect how seriously you take the safety of your coworkers and customers. Displaying a clear knowledge of best safety practices and your commitment to safety can make your resume stand out.

If you have any relevant stories about a time when you exhibited excellent safety practices or navigated a dangerous situation well will boost the validity of your claims. You want to convey a superb safety consciousness, as this will make the employer and airline feel confident in hiring you.

Provide Real Problem-Solving Examples

Solid examples of difficult scenarios you navigated well are a brilliant addition to your flight attendant resume.

For example, if you’ve worked as a flight attendant before, a brief anecdote about how you calmed a nervous passenger or resolved an inter-passenger dispute displays your capabilities as an attendant. Don’t be afraid to give specifics, as this will make your resume more memorable and captivating.

But you can use scenarios from other professions as long as they’re relevant to the position you’re applying for. A story about solving a problem for a customer or handling a difficult communication situation can improve your resume too. Examples of prioritizing safety or improving safety practices will make you look like an asset to any airline!

Frequently Asked Questions

Below are a couple of frequently asked questions that may help you craft your flight attendant resume.

What is the most important skill for a flight attendant to have?

There are many valuable skills a professional flight attendant should have, but the most important one is likely poise. A poised individual demonstrates excellent communication, patience, and tact, never getting worked up or flustered, and remaining confident in troubling situations. If you have poise, you are already showcasing several important skills.

What is a good example of a flight attendant’s resume objective?

The best objective to list on a flight attendant’s resume is sparkling customer service. As a flight attendant, your main job is serving passengers and maintaining a calm and friendly atmosphere. Listing your main objectives as customer satisfaction and positive interactions shows how much you value every passenger’s experience.

Similar Resume Types to Reference

Below are some similar types of resumes for reference. Being a flight attendant requires top-notch customer service, a clear understanding of operations, and even a sales mentality! So, reviewing the resumes below can help you improve your flight attendant resume.

• Sales Resume: A sales resume is similar to a flight attendant resume because it needs to highlight effective communication and professionalism.
• Customer Service Resume: Customer service is most of what flight attendants do, so a customer service resume will share many similar features as a flight attendant resume.
• Operations Manager Resume: Like flight attendant resumes, an operations manager resume must show skills such as organization, leadership, teamwork, and time management.

Wrapping Up

Your main takeaways from these resume examples should be that airlines want flight attendants who value customer service and safety.

Always aim to make your resume emphasize these qualities so you look like the perfect candidate for the job. While a full resume can be impressive, don’t include anything irrelevant that will weaken the best aspects of your resume.

But if you have a passion for customer service and a compassionate, friendly demeanor, ensure this shines through on your resume, as those personality traits will help you get noticed in the stack of flight attendant resumes.